💸 Last updated: January 2025
Refund Policy
We aim to process all refund requests fairly and as quickly as possible.
⚠️
Important: Refund eligibility is primarily determined by the airline's fare rules at the time of booking. BMFLY service fees are non-refundable in all cases. Always check fare conditions before confirming a booking.
Refund Eligibility Overview
| Ticket Type | Timing | Refund Amount |
|---|---|---|
| Fully Refundable Ticket | Before departure | Full fare minus service fee |
| Partially Refundable | Before departure | Refundable portion per fare rules |
| Non-refundable Ticket | Any time | Taxes only (varies by airline) |
| Airline Cancellation | Airline-initiated | Full refund including service fee |
| No-show | After departure | No refund (airline policy) |
| Medical Emergency | With documentation | Subject to airline discretion |
How to Request a Refund
01
Submit Refund Request
Log in to your BMFLY account, go to My Bookings, select the ticket, and click 'Request Refund'.
02
Verification
Our team verifies eligibility based on the airline's fare rules and our refund policy within 2 business days.
03
Airline Processing
We submit the refund request to the airline. Processing time varies by airline — typically 7–21 business days.
04
Refund Credited
Approved refunds are credited to your BMFLY wallet or original payment method within 3–5 business days of airline approval.
Non-Refundable Charges
- BMFLY platform service fee (all bookings)
- GDS booking/ticketing charges
- Credit card or payment gateway processing fees
- Visa and documentation service fees
- Any ancillary services already rendered (seat selection, meal, etc.)
Need help with a refund? Contact our support team